Safe Travel: Meet our Travel Coordinators who will make it happen
Our travel coordinators are professionals at booking safe trips to dream destinations around the globe.
Planning your perfect vacation can be tricky, especially when you have a long list of things to see and do. Then there are all of the logistics to consider, from confirming transfers to finding the way from point A to point B in a new city.
Fortunately, this is where our travel coordinators come in. They are professionals at booking safe trips to destinations around the world and making sure your unique vacation goes smoothly. Our travel experts can also show you what you may never find on your own!
Whether you want to tick off extraordinary experiences in 2021 or embark on a sustainable journey, our team is at your side with words and deeds before and during your vacation. Your assigned travel coordinator will ensure you have the best time possible while navigating and solving any issues that may arise.
Our experts for safe travel
Would you like to know more about what our travel coordinators are doing? What could be nicer than hearing from them directly.
“I am an Enchanting Travels travel coordinator for Africa. I help our guests to have experiences for life. I love helping our guests share the highlights of my country, including our diverse culture, breathtaking scenery and fantastic wildlife.
When you go on a personalized trip with Enchanting Travels, coordinators like me are on hand to help you prepare for your trip. The reality of traveling is that sometimes the unexpected happens: flights are canceled or passports are lost. I am here to resolve any problems you encounter so that you can keep enjoying your experience. “
“I was excited to start at Enchanting Travels and I still can’t believe that I’ve been five years behind me! The trip so far has been really enriching. I think the role of a travel coordinator is selfless; We always go beyond our role to make our guests happy or to free our guests from difficult situations.
I remember one day when my guests were stuck in Udaipur, India. They had a flight from Udaipur to Delhi and then the next day at 2am an international flight from Delhi to Germany. Their first flight was delayed and they became unable to catch the international flight. While they were in the air, I rebooked their international flight for 4am. I was up all night and discussed things between the airline and the guests. I am still proud of myself that I went beyond my level of comfort in order to be there for my guests. “
“I am a travel coordinator for Asia. Whether you need advice on packing, a last minute restaurant reservation, or a major itinerary change, I’m here to make sure you have the best experience possible. My secret tip is to go slowly to enjoy the true essence of Asia. If you go on a personalized journey with us, coordinators like me are available for the whole. This excellent service and the personal touch make booking with us different than with any other travel company. “
“I started at Enchanting Travels in September 2014 as a German travel coordinator. Seeing how our guests are comfortable and having a wonderful time is the best part of my role. As travel coordinators, we ensure that guests can enjoy it to the full without having to worry about anything. It makes you feel like you’re in the right place and doing the right thing. “
Our travel experts go the extra mile
“I remember that in 2017 certain guests traveled with us to India. When they arrived at the airport to catch their flight, Lufthansa did not let them on board. They had refused one of the visas because their passport number was wrong.
I called the Visa helpline and got someone on the line. I also called the guests and merged the calls. I explained it to the visa helpline person and he corrected the passport number in his system. I told the guest to inform the airlines. When he informed Lufthansa of this, they did not agree and wanted the same thing in writing. Unfortunately, the person could not do this and their flight took off.
The guests went home and it took three days to get the new visa. During those three days, I was in contact with them at least three times a day. After they finally got their visas, they inquired about international airfare. It was too high so the guests decided to book the flights themselves. I canceled your originally booked return flight and reimbursed the costs. At the same time, we made all changes and precautions.
After all these problems, the guests had a great time and appreciated my support. You have planned another trip with us in 2019! “
Safe travel is a priority for all of our travel professionals
If you have any concerns about booking safe travel during the COVID-19 pandemic, you’ll be pleased to know that our teams are constantly updated on the latest safety rules and regulations. They can even arrange for you to have a COVID-19 test before returning home.
For a firsthand experience of what it’s like to travel right now, read this latest 5-star guest review below or read a full guest story from Europe on the blog.
Magical journeys in Tanzania
I have just completed an 8 day safari in Northern Tanzania arranged by Enchanting Travels. The trip was spectacular. Accommodation was 5 star (Ngorongoro Farmhouse is a must). The travel coordinator (Ben Rolex in Nairobi) was great with all the changes due to the pandemic. The home office (Michelle) put together a great trip with lots of options to help me achieve my goals for the trip of a lifetime
Make a trip that is supported every step of the way as you plan your dream vacation with one of our travel coordinators.
Safe travel is our priority